Q: How do I register and learn more about membership?
A: To register for a new membership click here: http://www.NAPMAFreeOffer.com
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Q: How do I update shipping information or inform you of an address change?
A: Click here: http://www.NAPMA.com/memberservices
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Q: How do I securely and safely change my billing information or give you updated credit card or checking account information?
A: Click here: http://www.NAPMA.com/memberservices
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Q: How do I make a membership adjustment or cancellation?
A: Click here: http://www.NAPMA.com/memberservices
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Q: How do I get information about specific products or services?
A: Click here: http://www.NAPMA.com/products
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Q: How do I get specific location, hotel, or travel information for live events?
A: Click here: http://www.NAPMA.com/events
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Q: How do I get specific questions about school operations answered?
A: For consulting on school operations tune into our Maximum Impact, Peak Performers, or Inner Circle monthly teleconferences or visit the NAPMA Martial Arts Discussion Board at your member section - click here to login in to member section
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Q: What is NAPMA?
NAPMA, the National Association of Professional Martial Artists, is a martial arts marketing, continuing education, networking and support association for martial arts schools and clubs worldwide. It is the largest such association in the world, with members in more than 20 countries.
NAPMA is proud of its diverse membership—from new instructors and newly opened schools to well-established school owners; part-time instructors with a few classes a week as well as school owners with multiple locations and hundreds of students; and instructors of many arts, languages and cultures. Professional martial artists of any style, background or affiliation are welcomed to join NAPMA.
NAPMA’s professional staff serves its members through a number of membership opportunities and a complement of member benefits and support programs.
NAPMA’s mission is to increase dramatically the number of people participating in quality martial arts programs worldwide.
NAPMA’s goal is to help its members create the futures they envision for themselves, their schools and their families.
NAPMA’s purpose is to lead the industry into a future of greater recognition by the public of the martial arts’ role in developing children into leaders and positive adult role models; to help members improve staff training and develop school ownership and career opportunities; and promote local schools as community support and self-defense learning centers.
+ Click here to view the About NAPMA page.
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Q: How is NAPMA organized?
A: NAPMA is a U.S. corporation, operating from offices in Clearwater, Florida, where a full-time, professional staff serves its members. Led by President Rob Colasanti, NAPMA is organized into five services teams. (Click here to view the Key Staff page.)
Member Services: A staff of member service professionals, managed by Melissa Gouley, helps members with orders, address changes, billing and shipping issues and general assistance. The member services staff also talks with martial arts instructors and school owners throughout the industry to introduce them to the benefits of a NAPMA membership and its products. Qualified members of staff also serve as consultants, helping members with enrollment, retention, tuition, staff development, marketing and operations challenges.
Operation Services: As operations manager, Melissa Gouley supervises an administrative team that provide equally important services, including administrative support, data management, human resources and financial/bookkeeping. The NAPMA fulfillment center is also a part of Operation Services. That staff assembles, processes and ships all membership packages and product orders to all members, domestic and international, and the bi-monthly NAPMA Squared Package. The fulfillment center crew also maintains a comprehensive inventory of past NAPMA and NAPMA Squared Packages, the NAPMA product line and a video training library with hundreds of segments. The staff processes and ships new member start-up kits and product orders every day.
Audio/Video Production Services: NAPMA maintains a professionally equipped video production/editing facility in its offices, managed by Mark Graden. He is able to shoot broadcast- quality video on location for original productions as well as edit a variety of audio and video programs distributed to members. Every month, Mark works with Rob Colasanti to select, edit and prepare the Sounds of Success CD and the NAPMA Innovations DVD, two of NAPMA’s most popular educational programs in the NAPMA Professional Package. Mark also edits and prepares audio and video segments for the NAPMA Squared Package. Additionally, Mark confers with martial arts instructors who want to develop video training series or curriculum programs, ventures in which NAPMA may become a production, marketing and fulfillment partner.
Creative Services: Bob Sillick coordinates a staff of graphic designers and Web specialists whose primary responsibilities is the monthly NAPMA Professional Package, Martial Arts Professional magazine, NAPMA eNews and content management of the NAPMA Web site. The staff also produces the bi-monthly NAPMA Squared Package as well as many NAPMA marketing projects and NAPMA products and packaging. Bob works closely with Rob Colasanti to plan and create the content for the enormous amount of educational and marketing support materials NAPMA produces and distributes every month.
Consulting Services: A special team, integral to outstanding member support, is the NAPMA School Support Network (NSSN). The network consists of NAPMA-member volunteers from across the U.S., who are available to consult with other members on any issue or challenge that may be an obstacle to growth and success.
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Monthly Membership Billing Information:
Regular membership, Maximum Impact, Peak Performers, and Inner Circle tuition are typically billed on the 3rd of each month. Please be sure NAPMA has updated Credit Card information on hand to process billing smoothly and avoid missed benefit packages or discontinuation of membership and loss of license rights. All membership cancellation requests require 60 days notice in writing to be delivered to 5601 116th Avenue North, Clearwater, FL 33760 U.S.A.
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Shipping Information:
We ship most monthly NAPMA Packages at the end of each month (typically around the 25th of the month). And the Maximum Impact packages Mid Month (typically around the 12th of the month). If you have not received a package within 10 days of our normal ship date, or you would like to know the status of an order, send a detailed e-mail to shipping@NAPMA.com and one of our shipping agents will research your order and reply quickly.
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Q: What kind of memberships and benefits does NAPMA offer?
A: NAPMA offers the following opportunities:
Maximum Impact: You receive the twice monthly NAPMA Maximum Impact Packages plus many other member benefits and a bonus package worth more than $2,500. You also have access to the Maximum Impact members website and discussion boards. For more information about the Maximum Impact Program visit www.NAPMAFreeOffer.com
NAPMA Peak Performers Group: This is a co-operative group of successful Martial Arts School Owners who synergistically help each other drive their schools to the next level of success and performance. For more information about the “Peak Performers” Group, go to www.NAPMA.com/PeakPerformers
NAPMA Inner Circle Group: This exclusive “Master Mind” group is reserved for the HIGHEST performing Martial Arts Schools! Strictly limited to only 20 members who are focused on growing their schools exponentially and who are willing to mutually support all the other members of the group! For more information about the “Inner Circle” visit, www.NAPMA.com/InnerCircle
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Q: Are my staff members able to utilize the benefits of my NAPMA membership?
A: Yes. The staff of a member school is entitled to all the benefits of NAPMA membership.
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Q: Are all my schools considered NAPMA members, if I operate multiple locations?
A: No, each school requires a separate NAPMA membership to make all NAPMA benefits available to your additional locations. Call for details.
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Q: I want to join NAPMA, but I don’t have a credit card. Do you offer any payment options?
A: Yes. Electronic Funds Transfer (EFT) is a popular option for many members to pay their NAPMA membership. Contact a NAPMA representative to obtain an EFT form. (This service is available to U.S. and Canada members only.)
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Q: Does NAPMA provide an association discount for group memberships?
A: Yes. In fact, numerous associations currently participate in our Association Discount Program and are receiving a reduced membership rate. For more information, please contact the NAPMA membership department.
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Q: Does NAPMA offer a money-back guarantee for its products and services?
A: NAPMA offers a 30 day money back guarantee on all of its products. If the product is defective or unsatisfactory to the customer we will issue a refund once it is returned. Any return must be accompanied by an RMA number which can be obtained by contacting the NAPMA customer service department. The customer must mark the packaging used for the return with this RMA number and a copy of the invoice must be included in the return. Product returns must be in new condition unless received by the customer as defective. When you enroll in NAPMA, you receive a risk-free 30-day, money-back guarantee to review NAPMA services and how they will help your school grow.
NAPMA will not refund the cost of shipping the product to the client or the cost of shipping the returned product. There are no refunds on video tapes, DVDs, CDs, or any product returned in packaging that would allow damage to occur in shipping.
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